
Real-Time Call-Center AI Assist
Built and optimized a production RAG system providing real-time AI assistance to enterprise call-center agents — retrieval, live transcription, and event-driven streaming at scale.
- —Optimizing end-to-end response latency across microservices
- —Integrating policy-system APIs without disrupting live operations
- —Tracing and observability across an event-driven microservice fleet
- Reduced end-to-end latency through API optimization and caching
- Improved cross-service observability with distributed tracing
- Strengthened platform security posture



